🚀 Course Overview

Client Communication (20h) হলো একটি Practical & Professional Course, যেখানে Local ও International Client-এর সাথে effective communication এবং professional relationship management শেখানো হবে।

এই course-এ Professional English Communication, Client Psychology, Requirement Gathering, Email & Chat Communication, Proposal Discussion, Zoom/Google Meet Communication, Negotiation এবং Conflict Resolution শেখানো হবে।

Real Client Scenarios, Role Plays ও Live Communication Practice-এর মাধ্যমে learners confidently client handle, requirements understand এবং long-term professional relationships build করার skills অর্জন করবে।

No Previous Experience Required.

---

📚 Course Information

• Course Name: Client Communication
• Duration: 20 Hours
• Level: Beginner
• Language: Bangla + English
• Class Type: Online / Offline
• Prerequisite: Basic English Reading & Writing
• Hands-on Practice: Yes
• Role Play Sessions: Yes
• Certificate: Yes

---

🎯 What You’ll Learn

এই কোর্সে আপনি শিখবেন—

✅ Fundamentals of Client Communication

✅ Professional Business English

✅ Client Psychology

✅ Requirement Gathering

✅ Active Listening Skills

✅ Email Communication

✅ Chat Communication (Upwork, Fiverr, LinkedIn)

✅ Zoom & Google Meet Communication

✅ Proposal Discussion

✅ Negotiation Skills

✅ Handling Difficult Clients

✅ Conflict Resolution

✅ AI Tools for Professional Communication

✅ Building Long-term Client Relationships

---

📖 Course Modules

Module 1 – Communication Fundamentals

• Importance of Client Communication
• Communication Process
• Professional Etiquette
• Common Communication Mistakes

Module 2 – Professional English Communication

• Business English Basics
• Email Writing
• Chat Communication
• Grammar & Tone
• Professional Vocabulary

Module 3 – Client Meetings & Negotiation

• Requirement Gathering
• Discovery Calls
• Zoom & Google Meet Communication
• Negotiation Techniques
• Pricing Discussion

Module 4 – Relationship Management

• Handling Difficult Clients
• Revision Requests
• Conflict Resolution
• Customer Satisfaction
• Long-term Client Retention

Module 5 – Productivity & AI

• AI Tools for Email Writing
• AI Meeting Notes
• Communication Templates
• Time Management
• Personal Branding

Module 6 – Practical Projects

• Professional Email Writing
• Live Chat Simulation
• Mock Client Meeting
• Negotiation Practice
• Final Client Communication Assessment

---

👨‍🎓 Who Should Join?

এই কোর্সটি বিশেষভাবে উপযোগী—

• Students
• Freelancers
• Digital Marketers
• Graphic Designers
• Video Editors
• Web Developers
• Virtual Assistants
• Customer Support Professionals
• Business Owners
• Anyone working with Local or International Clients

---

🎓 After Completing This Course

এই কোর্স শেষ করার পর আপনি পারবেন—

• Professionalভাবে Client-এর সাথে Email, Chat এবং Video Meeting পরিচালনা করতে।
• Client Requirement সঠিকভাবে বুঝে Project Discussion করতে।
• Confidentভাবে Pricing ও Project Scope নিয়ে আলোচনা করতে।
• Difficult Client Situation Professionalভাবে Handle করতে।
• AI Tools ব্যবহার করে দ্রুত ও Professional Communication তৈরি করতে।
• Long-term Client Relationship Build করে Repeat Business বৃদ্ধি করতে।
• Freelancing এবং Corporate Career-এর জন্য Strong Communication Skills অর্জন করতে।

---

💼 Practical Projects

• Business Email Writing
• Client Chat Simulation
• Zoom Meeting Practice
• Requirement Gathering Exercise
• Negotiation Role Play
• Client Feedback Management
• Communication Templates
• Final Client Communication Project

---